Most Frequently Asked Questions
Do you offer a Next Day Delivery option?
If you need your order in a hurry, and don't mind paying extra we can often expedite your order on request. You must email us by replying to your order confirmation for a quote.
We will usually then email/call you back with a price. Faster shipping prices range from £7-£20 plus the standard delivery charge already paid on your order.
Trade customers; please register for discounted prices on request.
Why do we have to charge extra?
Getting it to you faster than quoted on the product page may mean we have to pay our suppliers for faster delivery to us (if your item was not in stock at the time of your order). This cost can range from £10 to £15, which is a cost we have to pass on. If you order is over £200 we can sometimes swallow a little of this cost.
In order to keep our costs as low as they are, whilst still offering the kind of support you need when it matters (we answer the phone and deal with damages and errors fast), we operate a 'just in time' stocking and fulfillment system. Orders are processed on a first come basis, so ordering online is always the fastest method.
When will i get my order?
If the whole of your order is available to be picked from stock, we will pick and pack your goods the same working day and dispatch these to you on a next working day service such as 1st class post for samples and Parcel Force for larger orders.
If you item is not available from stock then an order is immediately placed with the manufacturer/distributor, usually for delivery to us. On receipt, we then deliver the item to you on a next-working-day service.
Depending on stocks and individual supplier lead times your order will usually be delivered to you in 5-7 working days for all UK mainland orders. For stocked items, this may be as soon as the next day.
The fastest delivery method is online ordering.
For more information and prices visit our delivery page here.
Tips on using the search filters
Search by choosing a category from the top-level horizontal menu, for example 'Cabinet Handles & Knobs'
Then start by selecting your preferences such as Modern/Traditional and choose a product type or finish.
How can I buy a product from this site
1. Select the product(s) that you want to buy by navigating using the category links across the to the top of the page and by filtering using the 'Shop By' menu on the left.
2. Add product to your basket
3. Progress to the checkout by clicking the 'Checkout' button found in the basket
4. Check out securely by credit/debit card or Paypal
How can I search for a product
Just enter text in the search box and click the search button.
You can enter a supplier product code, referred to as an 'SKU' on this site, a description of the item, such as 'pewter knob' or maybe a size.
The search is a great starting point, then use the filtering menu on the left of the results page to narrow your search down.