UK Mainland Delivery (est. 3 - 7 days*)
- FREE UK Delivery on orders over £150
- If we need to order part or all of your order, your goods will be shipped as soon as they arrive with us, usually a couple of days later.
- Orders under £150 go either Royal Mail 1st Class for small orders and UK Mail or ParcelForce if over 2kg. The charge for delivery and handling is £6.00
- If goods are delayed for some reason your order may take up to 14 days, and we will usually let you know about this delay, then email you again when we ship.
Each product on this site has an estimated time for 'Availability'. Some examples:
1-2 days for popular items we ship ex-stock from our Norwich depot.
2-5 days for items we order in only as required, usually on a daily basis. On average it takes 1-3 days for us to receive your order and check it over, then another 1-2 days to get the order to you.
5-10 days for non-stocked goods that have extended supplier lead times or from suppliers that have minimum order values we must reach before we can place an order.
These quoted times indicate the average time to deliver to a UK mainland address if you choose the express delivery option at checkout. These are not guarantees and you should never book any trades until your goods are received and checked over.
Note for orders with mixed timings
Unless something is running late we will try to ship orders in a single consignment since our customers tell us that's the most convenient way for them, and also it helps us reduce our environmental impact. So for orders with goods that have different 'Availability' values, the delivery time estimate will be that of the slowest item in your order. So for example; if your basket has 10 products with a 1-2 day Availability, and 1 product with a 2-5 day Availability then you should expect to receive your complete order, as one consignment in 2-5 days.
If your order is urgent then make sure you choose express shipping and place your order online since this offers the fastest processing route.